Investment claim

Good day Kindly assist I made a claim on my investment with assupol and I haven't received any confirmation for the claim ..I wouldn't like the past experience to repeat itself because I am in need of the finance I have invested with them.and my investment is matured. Kokstad assupol branch is just not having a good service please take serious attention to this. Policy no AL*** Id no *** Cell phone no *** Names Thobeka Nokuthula Ngcobo Regards