MR
Matome R

1 reviews | Active since Aug 2025

07 Aug 2025, 19:59

Investment claim

My name is Matome. I opened a 5 years investment where I was receiving interest of R6000 monthly. Now the funds are matured, and I wanted to withdraw. I was told that I do not have access to my money till I die and there was a life cover which is deducting for me and my wife, which we were not told about. I was a bus driver with a limited education as well as my wife. I have two children who are still at school. I need to support my family, buy comfortable things, medication for my ill health and pay tertiary fees for my older daughter. How will I do that with R6000 monthly? I am disappointed, unhappy with dishonesty received at ABSA. I need help as soon as possible. I want my money back and the premiums paid to the life cover back.

0
Replies (2)
Sanlam
Sanlam's reply08 Aug 2025, 08:01
Official
Good day Matome 
 
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply08 Aug 2025, 11:37
Official
This is to confirm that feedback was provided to you via email. Please respond to the email for further assistance.
 
 Regards
 Sanlam Client Care