SM
Sharlot M

1 reviews | Active since Feb 2018

03 Feb 2018, 23:36

Investment cancellation

I have sent all my documents regarding investment cancellation but the only thing that I have received was an SMS telling me about Act of 1995 which has been app**** on my account. I don't even know what that is since i have never seen it on my contract. I later called just to get clarity, that's when I was told that I cannot cancel my investment because even if I do I won't get any cash from it until it reaches 5 years. Due to the financial constraints that I am going through I don't think i can be able to wait until such a time.

0
Replies (3)
Sanlam
Sanlam's reply04 Feb 2018, 07:27
Official

We acknowledge your posting, and will attend to it first thing tomorrow morning.

Regards

Client Relations

Sanlam
Sanlam's reply05 Feb 2018, 11:16
Official

Good day

We called you today but could not get hold of you telephonically. We also sent you an email to the email address provided.

Could you please provide us with you policy number or identity number. Upon receipt thereof we will attend to this matter.

Kind regards,
Client Relations

Sanlam
Sanlam's reply07 Feb 2018, 14:23
Official

Good day

We have been informed that MS Tshabalala from our Sanlam Sky Department made contact with you and provided you with feedback.

Kind Regards,

Client Relations