dM
dimakatso M
1 reviews | Active since Nov 2013
30 Sept 2021, 12:33
Investment attached to funeral plan Quiry
I have a policy which had added investment to it so I lost my job which became difficulties to make end meet I decided to surrender the investment so I can pay school feel.Instate of them giving my investment the decided to pay the arrears on that policy without my consent.i contacted Sanlam several times with no luck the I spoke to an agent I've WhatsApp chat Vuyiswa Gatyene when I posed the question She decided to log out of the chat without sloving my query.I pay Sanlam premium for them to give me benefit I do not owe Sanlam any benefit.
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Replies (2)
Sanlam's replyOfficial
30 Sept 2021, 12:37Good day Dimakatso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply30 Sept 2021, 12:37
Official
Good day Dimakatso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
30 Sept 2021, 19:19Good day Dimakatso
We tried calling you but were unable to reach you. We will try again tomorrow.
Kind regards,
Sanlam Client Relations
We tried calling you but were unable to reach you. We will try again tomorrow.
Kind regards,
Sanlam Client Relations
Sanlam's reply30 Sept 2021, 19:19
Official
Good day Dimakatso
We tried calling you but were unable to reach you. We will try again tomorrow.
Kind regards,
Sanlam Client Relations
We tried calling you but were unable to reach you. We will try again tomorrow.
Kind regards,
Sanlam Client Relations