LC
Lindelani C

1 reviews | Active since Sept 2015

19 Sept 2015, 12:25

Insurance Review

I was admitted on the 3rd of July 2015 till 10th of July 2015. I then submitted all the documents which SanlamSky requested from me to process my hospital claim. Now they sent me an email stating that the diagnoses and treatment did not warrant the prolonged stay in hospital which was seven days and they have limited it to 3days of which I am not happy or satisfied about it. I have been with SanlamSky for almost 15 years and I am not that kind of client who normally get admitted. I as a patient cannot decide only the doctor decides how long I must stay in hospital.I even went to theatre for sinus which I didnt even know that I have it was discovered by doctors because of the splitting headache.<br> <br> Please assist me in this matter.

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Replies (1)
Sanlam
Sanlam's reply19 Sept 2015, 13:21
Official
Hello lindelanic,

We acknowledge receipt of your complaint and will refer it to Sanlam Sky on Monday for urgent investigation.
Regards
Client Relations