Insurance policy *****

I'm very frustrated, unhappy and disappointed in Sanlam who deducted money from my PERSAL number for a policy that I never took out. Money was deducted from my PERSAL for 3months and NEVER REFUNDED after reporting it. ***** case was opened on 23/02/2023, forms was handed in by Sanlam head office. On the 22 March 2023 I received a message that André Joseph is assigned for investigating the case. On the 12 April 2023 I phoned Andre Joseph who explained he is still investigating the case and will return with an answer. Andre Joseph never phoned back or communicated as was promised. On the 3 May 2023 I spoke to Sue who also never returned with a answer up until today. Phoned again yesterday 15 May 2023 left my number and the person never responded or called back. This is plain poor service , your consultants or employees just make empty promises and never returns with an answer. Its been 3months since I'm waiting for my money to be refunded.