YM
Yonwaba M

1 reviews | Active since Sept 2025

07 Oct 2025, 18:26

Insurance claim

Hello Peter I lost my brother on the 10th October 2024 and out in a claim on the 16/16th of October 2024 at Sanlam and they told me they wanted an inquest docket. We then went to Detective Keegan Van de Berg who was in charge of the case on February 2025 and he told us the docket will be out within six weeks we went after that and he didn’t show interest in hearing us out and went again months later and since then we’ve been waiting for the clearance letter and the inquest docket so we then took matters into our hands and went to the Lieutenant to ask the other detectives to plead with their colleague to release the documents, we’ve been waiting since then with no luck , funny thing is that whenever other people want the letter he does it for them but when it’s us there’s always stories. The main concern is that we had to take a loan for the funeral since the insurance wasn’t paying out now we’re in debt and in need of the money

Nombulelo tyobeka Id no *** Cell no *** Sanlam policy no SP***3

0
Replies (2)
Sanlam
Sanlam's reply08 Oct 2025, 07:32
Official
Good day Yonwaba  
 
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
 
Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply08 Oct 2025, 10:36
Official
This is to confirm that Sanlam SKY has provided feedback via email. Please respond to the email for further assistance.
 
Regards
 Sanlam Client Care