Insurance

I lost my brother a week ago. Went to the Assupol offices in Bloemfontein to request a latter of canc3llation from Assupol as Sanlam was/is unable to process my claim. I had poor service at that office as the lady helping said she cant sign my Sanlam letter to acknowledge that i cancelled my policy. Called Sanlam to ask fro assistance and still today, days after the funeral am struggling to get help.