AN
Anon N
1 reviews | Active since Jan 2014
04 Oct 2022, 09:13
Instruction not actioned
RE: *** instruction given over a month ago yet still not actioned. I have followed up but still nothing.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
04 Oct 2022, 09:29Good day Anon
We could not trace your record with the information provided. Please confirm with which department you submitted an instruction.
Regards
Sanlam Client Care
We could not trace your record with the information provided. Please confirm with which department you submitted an instruction.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Oct 2022, 09:29
Official
Good day Anon
We could not trace your record with the information provided. Please confirm with which department you submitted an instruction.
Regards
Sanlam Client Care
We could not trace your record with the information provided. Please confirm with which department you submitted an instruction.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
04 Oct 2022, 09:30Good day Anon
We have responded to your complaint via private message to request additional information.
Regards
Sanlam Client Care
We have responded to your complaint via private message to request additional information.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Oct 2022, 09:30
Official
Good day Anon
We have responded to your complaint via private message to request additional information.
Regards
Sanlam Client Care
We have responded to your complaint via private message to request additional information.
Regards
Sanlam Client Care
Best regards,
AN
Anon N's updateReviewer Update
04 Oct 2022, 11:30This is in connection with a death claim for the late MT Chabedi ref provided by sanlam ***// MT Chabedi
DOB: 600806
I was contacted and asked what I would like to do with the funds. I confirmed in the 1st week of August that I would like a full payout. I am still waiting for the payout. No update provided as to why payment has not been made as per Instruction.
Regards
Marlene Nyezi
DOB: 600806
I was contacted and asked what I would like to do with the funds. I confirmed in the 1st week of August that I would like a full payout. I am still waiting for the payout. No update provided as to why payment has not been made as per Instruction.
Regards
Marlene Nyezi
AN
Anon N's update04 Oct 2022, 11:30
Reviewer Update
This is in connection with a death claim for the late MT Chabedi ref provided by sanlam ***// MT Chabedi
DOB: 600806
I was contacted and asked what I would like to do with the funds. I confirmed in the 1st week of August that I would like a full payout. I am still waiting for the payout. No update provided as to why payment has not been made as per Instruction.
Regards
Marlene Nyezi
DOB: 600806
I was contacted and asked what I would like to do with the funds. I confirmed in the 1st week of August that I would like a full payout. I am still waiting for the payout. No update provided as to why payment has not been made as per Instruction.
Regards
Marlene Nyezi
Sanlam's replyOfficial
04 Oct 2022, 11:40Please provide the deceased full ID number.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Oct 2022, 11:40
Official
Please provide the deceased full ID number.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
AN
Anon N's updateReviewer Update
04 Oct 2022, 14:24***
AN
Anon N's update04 Oct 2022, 14:24
Reviewer Update
***
Sanlam's replyOfficial
04 Oct 2022, 14:55Thank you for the information. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Oct 2022, 14:55
Official
Thank you for the information. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
05 Oct 2022, 07:45Good day Anon
We have received confirmation that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Oct 2022, 07:45
Official
Good day Anon
We have received confirmation that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
Best regards,
AN
Anon N's updateReviewer Update
06 Dec 2022, 12:03Claim still not finalised. Email sent requesting expected TAT but no response received
AN
Anon N's update06 Dec 2022, 12:03
Reviewer Update
Claim still not finalised. Email sent requesting expected TAT but no response received
Sanlam's replyOfficial
06 Dec 2022, 13:32Good day Anon
We are following up with the relevant department.
Regards
Sanlam Client Care
We are following up with the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply06 Dec 2022, 13:32
Official
Good day Anon
We are following up with the relevant department.
Regards
Sanlam Client Care
We are following up with the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
08 Dec 2022, 13:30Good day Anon
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 Dec 2022, 13:30
Official
Good day Anon
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Best regards,