Insensitive

My brother had passed on last week and he was alone as I had travelled with work, we only found him after few days.His body was a decomposed I requested a broker to submit the claims for me as we needed to bury asap she also phoned the claim department to expedite the due to my brother's condition as the mortuary couldn't keep him for longer periods were planning to bury today but we can't as the claim is not paid, the broker was mistreated and the team leader by the name of Amanda Mabusela refused to speak to her because the consultant name Boitshoko, another consultant by the name of Deandre Lee tried to assist but was stopped by Boitshoko and Amanda