Inhumane callous service winner = SANLAM!

It's over a month that we reported the passing of my aunt - Lindiwe Patricia *****anda at Sanlam: ***). The unbelievable lack of care, arrogant staff attitude and just plain incompetence is unfathomable! Our first experience upon submitting the death claim at their only available e-mail address [Email Removed] on 1 Sept. We were advised that as this is a death claim we need to lodge our notification with the Death Claims Department and had to complete a hoard of forms - which we needed clarity on and lo behold... they only have an inbound call centre that you call and are kept on hold for ages until your airtime runs out. Cherry on top, is their automated response system advising that \your e-mail had been received