Inefficient Process

To whom it may concern,

It is unacceptable that your process to allocate points takes 6 weeks and requires multiple inputs from the customer. We followed the process established on your website and waited the 30 days (even though it is extremely long...).

Then you required us to provide you with the same information already provided when the events were logged to allocate the points. Previously we had to struggle for four months to get our points only after we referred the problem to Hellopeter.... The issue was referred to Hellopeter after numerous "escalations" - Now we are already having to follow up numerous times without meaningful progress.....

Escalations mean nothing if a result is not achieved. Why has the process not been improved subsequent to a Hellopeter complaint?

we get no meaningful feedback if we do not continue to follow up.

Please just allocate the points - this should not take another 2 weeks after an inquiry...

The email above is one of the numerous emails we send to Sanlam Reality to allocate the points for the Karoo to Coast we did in September.It is 2 months from that date and still nothing has happened.Entrytime has approved everything but still Sanlam Reality has not allocate the points on the system.

Regards Estelle Appelgrein **********