Inefficient and Pathetic service from Sanlam

Extremely Disappointed 2007 I took a funeral policy through Channel Life Limited which later was integrated with Sanlam. Since I joined I never claimed until recently. I lost my aunt whom was covered and me being a Beneficiary. I submitted the claim on 09th June 2022. No progress or communication received from sanlam during the process. I wasted my time and airtime keep on doing follow up. No client has to go through this especially during bereavement. Dealing with the pain of losing my love one and dealing with pathetic service is completely not appreciated. Times have changed where we are living in COVID times, then also their processes are supposed to be more efficient and cut the unnecessary review/validation processes. We can not be dealing with too much red tape during these times.

I had to escalate the matter on Monday the 13th June because the death claim has been in the final assessment since 10th in the afternoon. I thought sanlam is a well established organisation and did not expect this from them at all. i am their client since I started working. I also have retirement plan with them its so unfortunate that I can not cancel because I will lose my money however to take any product with them I will never do it.

Babalwa Dyani