1 reviews | Active since Jul 2020
Ineffective & pathetic policy service
I’ve been contributing to my RA with Sanlam since 2019, I’ve reached out via customer care to cancel my policy as I cannot afford this any longer, Sanlam has yet to respond to my emails and provide me with adequate information, I keep getting the same canned response that I can’t cancel my policy due to me not reaching the retirement age, well obviously! Trying to get an informative or relevant response is like pulling teeth!
In the interim of trying to cancel this policy, I’ve asked for assistant on a contribution letter from them so I can provide it to my employer, again being told my request will only be attended to outside of my stipulated deadline by my employer, again no great help, deepening my financial issues with them
Lastly I’ve tried cancelling my Sanlam reality multiple times again due to financial difficulties, only for my requests not be dealt with via email.
I am still actively trying to get answers from them
Thank you for contacting us about this.
We apologise for your service experience.
We have requested urgent assistance from the relevant departments.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We apologise for your service experience.
We have requested urgent assistance from the relevant departments.
Regards
Sanlam Client Care
Following my initial review, I’ve been contacted by a few customer care team members who have actioned my concerns.
Natalie Scholtz confirmed via email that my Sanlam reality membership was cancelled on the 16th of feb from there side, I believe communication was missed when relaying this to me but nevertheless this query was dealt with.
Faizel from the compliants department was in contact with me & explained everything to me, I really appreciate the time taken to contact me & resolve my query, faizel apologized for the inconvenience which again, I appreciate & made sure I understood everything that was told to me.
Overall it has been really a good experience with Sanlam thoughout my years with them, it’s just unfortunate that I had to deal with this issue being dragged on
Following my initial review, I’ve been contacted by a few customer care team members who have actioned my concerns.
Natalie Scholtz confirmed via email that my Sanlam reality membership was cancelled on the 16th of feb from there side, I believe communication was missed when relaying this to me but nevertheless this query was dealt with.
Faizel from the compliants department was in contact with me & explained everything to me, I really appreciate the time taken to contact me & resolve my query, faizel apologized for the inconvenience which again, I appreciate & made sure I understood everything that was told to me.
Overall it has been really a good experience with Sanlam thoughout my years with them, it’s just unfortunate that I had to deal with this issue being dragged on
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant individuals.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant individuals.
Regards
Sanlam Client Care