ineffective, annoying and downright unfair business practice

If I could give them a negative rating I would.

I cancelled my policy with Sanlam in December 2023. They still executed a debit order for this insurance policy against my account. When I asked for my refund I was told that they had to wait for the debit order clearance period and that my refund will only be done on the 31st of January. (A month after they took the money.)

When asked how I could expedite this, the consultant told me to send my bank statement and declare that I haven't reversed the debit order. I comp**** with this request.

It is now the 1st of February. I still don't have my money.