LS
Lovemore S
1 reviews | Active since Sept 2016
23 Apr 2021, 09:45
Indifferent and disgusting service from SANLAM!
I have battling with Sanlam from October 2020 to submit my IRP for R435.71 so that I can file my taxes. I have an email chain with over 36 emails requesting this simple action be done with no success. If this is happening while I am alive, I wonder what would happen if a beneficiary is trying to access their benefits left by a deceased person who has insurance with SANLAM. Of all the people I have contacted, Tina Kruger has responded and the rest have not raised a figure on this matter namely Anthony Lecordier (SC)" <***>, "Sizeka Ngaki (SC)" <***>, "Dale Morgan (SC)" <***>, "Boikanyo Babuseng (SC)" <***>, "Rodrick Muluvhu (SC)" <***>,
May you resolve this mess that is costing me my tax compliance!
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Replies (2)
Sanlam's replyOfficial
23 Apr 2021, 09:47Dear Lovemore
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply23 Apr 2021, 09:47
Official
Dear Lovemore
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's replyOfficial
23 Apr 2021, 12:40Dear Lovemore
We were informed that one of our consultants called to acknowledged that they are attending to your complaint. They will provide you with further feedback.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants called to acknowledged that they are attending to your complaint. They will provide you with further feedback.
Kind regards,
Sanlam Client Relations
Sanlam's reply23 Apr 2021, 12:40
Official
Dear Lovemore
We were informed that one of our consultants called to acknowledged that they are attending to your complaint. They will provide you with further feedback.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants called to acknowledged that they are attending to your complaint. They will provide you with further feedback.
Kind regards,
Sanlam Client Relations