Hellopeter
Share Your Experience
AG
Andreas G

1 reviews | Active since Feb 2015

17 Aug 2021, 09:16

Incorrect statements

Trying since yesterday to contact the call center, yesterday at least 10 times, either it gets disconnected or no one is answering. Eventually after numerous attempts the call got answered. After explaining that I made an additional payment of a substantial amount to my loan account I was told he can't access and verify my account. He forwarded a request to check the account for this payment. Yesterday I received the following message: Thank you for your recent enquiry. The account still has a balance which means that the statement sent is correct if you did settle the account please send us proof of payment as the account is not settled If you require further information, feel free to contact our customer service department on ***. Kind Regards Customer Care

This morning after numerous attempts I eventually got hold of your customer care center, only to have the call disconnected by your staff. This is not customer service. Please respond asap

0
Replies (2)
Sanlam
Sanlam's reply17 Aug 2021, 09:38
Official
Good day, Andreas We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.  RegardsSanlam Client Relations
Sanlam
Sanlam's reply17 Aug 2021, 13:17
Official
Good day, Andreas We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations