Incorrect Policy Information and Missing Life Cover

I am writing to express my outrage over the ongoing errors and lack of proper assistance I have received from Sanlam Indie regarding my policy. I have been a loyal customer, paying my monthly premiums of R1242.13 consistently. Yet, I find myself in an appalling situation where my life cover details are non-existent, and my policy has somehow been linked to my daughter's – BAN Khuzwayo.

This is completely unacceptable. I, Nontuthuko Jacqueline Khuzwayo, have my own policy, and yet when I log in online, I can only see my retirement policy and no life cover details. When I requested the necessary documents for my life cover, I was sent documents that belong to BAN Khuzwayo. How is this possible? Why am I being told that there is nothing under my profile, especially when my premium payments have been deducted every single month without fail?

Furthermore, I am infuriated by the response I received from your customer service team. When I escalated the matter, I was told that a supervisor was unavailable and that no assistance could be provided. This is an absolute failure on your part. I have been calling repeatedly, yet no one has been able to give me any answers.

Please may I get an explanation of why my life cover policy is missing from my profile. Also, I need an immediate correction of your records—my daughter's policy should not be anywhere near my details. Furthermore, I need a detailed breakdown of where my premiums have been going and why my policy is not visible.

The urgent provision of proof of my life cover, as this is required for my retrenchment paperwork.