MC
MARINDA C
1 reviews | Active since Dec 2015
10 Mar 2025, 08:53
INCORRECT PAYMENT
Sanlam incorrectly paid an amount of R3 007 100 into my account and I want to pay the money back, but I do not have the Sanlam account to pay it back to. All that I have if someone phoning me from a general Sanlam claims line. I need to prepare for a big operation, but have to now sit and wait for Sanlam to give me the banking details! I will pay back the total amount paid into my bank account, DESPITE the fact that Sanlam owes me money that they refuse to pay to me. I have been declared medically unable to work and all of this admin is costing me money as I have to pay someone to assist me with emails and admin.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
10 Mar 2025, 09:40Good day Marinda
Thank you for contacting us about this.
We have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2025, 09:40
Official
Good day Marinda
Thank you for contacting us about this.
We have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Mar 2025, 10:25Hello Marinda
We have received feedback that Sanlam Living Benefits Claims has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Living Benefits Claims has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply13 Mar 2025, 10:25
Official
Hello Marinda
We have received feedback that Sanlam Living Benefits Claims has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Living Benefits Claims has been in touch with you.
Regards
Sanlam Client Care
MC
MARINDA C's updateReviewer Update
18 Mar 2025, 07:48Thsy have been in touch! I paid back the money that they INCORRECTLY paid, but still has not received all money due to me!!! I will keep on complaining and escalating this matter until Sanlam pays met CORRECTLY and give me time schedules by which I will receive my monthly payments.
MC
MARINDA C's update18 Mar 2025, 07:48
Reviewer Update
Thsy have been in touch! I paid back the money that they INCORRECTLY paid, but still has not received all money due to me!!! I will keep on complaining and escalating this matter until Sanlam pays met CORRECTLY and give me time schedules by which I will receive my monthly payments.
Sanlam's replyOfficial
18 Mar 2025, 08:04Good morning Marinda
Thank you for your message.
We have relayed it to the Living Benefit Claims department for assistance.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the Living Benefit Claims department for assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Mar 2025, 08:04
Official
Good morning Marinda
Thank you for your message.
We have relayed it to the Living Benefit Claims department for assistance.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the Living Benefit Claims department for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Mar 2025, 08:36Good morning Marinda
We have received feedback that the Living Benefit Claims department has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the Living Benefit Claims department has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply20 Mar 2025, 08:36
Official
Good morning Marinda
We have received feedback that the Living Benefit Claims department has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the Living Benefit Claims department has been in touch with you.
Regards
Sanlam Client Care
MC
MARINDA C's updateReviewer Update
26 Mar 2025, 10:19***, you are a rock star.
Thank you. After numerous complaints, you resolved this matter.
Thank you so very much. Sanlam should be proud to have a manager such as you!
Thank you. After numerous complaints, you resolved this matter.
Thank you so very much. Sanlam should be proud to have a manager such as you!
MC
MARINDA C's update26 Mar 2025, 10:19
Reviewer Update
***, you are a rock star.
Thank you. After numerous complaints, you resolved this matter.
Thank you so very much. Sanlam should be proud to have a manager such as you!
Thank you. After numerous complaints, you resolved this matter.
Thank you so very much. Sanlam should be proud to have a manager such as you!
Sanlam's replyOfficial
26 Mar 2025, 10:26Good morning Marinda
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Sanlam's reply26 Mar 2025, 10:26
Official
Good morning Marinda
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care