Incorrect debit order date

I have a serious problem with Sanlam service it's very poor they always deduct on the we didn't agree on..on day before we go to level 5 lockdown at home they sent me money to go buy things so that I can stay indoors during lockdown but no Sanlam deducted that money I phone them with my airtime wanting the money they told me I must go get bank statement I told them I can't I'm at work and I really need e use that money they told me straight they can't help me fine, again my son was sick his father deposit money to take him to the doctor before I went to the doctor in the morning Sanlam deducted the money again 2 or 3 days before my deduction date now last weekend there was a family Ceremony that I needed to attend they send me money on the 24 on the 25 Sanlam again took the money am I not allowed to have money in my bank if I'm insured with you and what **** me off I wrote an inbox to you guys I have proof you phoned back and promised me it will stop fine September I didn't have a problem now October again so I must keep on wasting my money energy and time for you to do your job? I can't even reverse the who must pay the charges I'm so sick and tired you frustrating my life I need compensation for this treatment I'm receiving from you guys you abusing me period *** that's my number