Incorrect claim rejection and no customer service

<p>I submitted a Gap Cover Claim on the 1st of April 2017. I received at automated response confirming that they had received the submission. Sanlam say they aim to have a 7 day turn around time so i expected to hear by the 8th/10th of April.</p> <p> </p> <p>Come the 1st of May and i had heard nothing. So I emailed them. After receiving no reply after 24 hours I called Sanlam. Later that afternoon i received an email sayign they have rejected my claim due to section 13 (Any claim that is excluded or rejected by the Eligible member’s medical scheme). This is nonsense as I am on Discovery Smart Classic and they covered the majority of the claim, as proved in my submission. This is ridiculous! I pay Sanlam every month only to be treated like this.</p> <p> </p> <p>Sanlam incorectly rejected my claim and never even bothered to tell me. So now what?</p>