Incorrect Account Debited Twice!!!!

Good Day,<br> <br> On 31 August 2015, I received an e-mail from Sanlam to say, Unpaid Debit, on my 2 policies. I contacted my financial advisor and his assistant apologised and contacted Client Services to rectify the matter, as the incorrect bank account was debited- an error from Sanlam's side.<br> <br> I made an EFT payment and was assured that it will not happen again. This morning, I contacted my Financial advisor to find out when the debits for my 2 policies will go off, as it is the 30 September already. His assistant investigated and advised that Client Services never updated my details- another error from Sanlam's side.<br> <br> I called Sanlam and asked what the reason is and Sibusiso- who assisted me, could not advise why. I asked him who was suppose to update my details, he said Robin Phelts. <br> <br> This leaves quite a sour taste in my mouth, as I have encouraged some of my friends and family members to move to Sanlam, as their service is brilliant. <br> <br> As a client for over a year and who have 3 policies with your company, I expected better service than this. What are you going to do about my unpaid September debit? And no, I will not have my account double debited at the end of October.<br> <br>