*********** staff

Sanlam called mer to take out a loan, and i agreed so that i could sort out some unexpected debt. this was on the 3rd of January 2023. They called me and did an affordability check and sent me an sms that the loan was approved and that someone will call me to finalise the loan.

Few days later i recieved another sms to click and accept the loan offer, when i did this it did not allow me to go further.

Tried about 50 times to call them, but they either put you through to someone that never answers and then cuts you off. Spent around 3 hours of airtime holding onto a call that nobody answers.

today is the 12th and still nop feedback. Also tried their own complaints department, with no response back.

how much more *********** can an entity be. You either giving me the loan or not, why the hanging on for so long, when i could of sorted out my debt by now.

getting to speak to someone is impossible, and i hope someone can get back to me on this and i will gladly change my rating of your service.