*********** staff at Sanlam.

My father died a few year ago. He worked at a mine and my mother is claiming for his provident fund. After Teba's failure to log a claim on behalf of my mother to Sanlam, I logged a claim myself.

I logged the claim with Sanlam on the 23 January 2019. I got feedback via email from a person named Mohau Mokonoto from Sanlam on the 31 January who told me my application will be closed as it could be **********. A person by the name of Dibuseng Caroline Lehugoane from Teba confirmed that the claim is not **********.

On the 22 February, I asked for progress update on the claim. This request was sent to the following people from Sanlam: Mohau Mokonoto, Hannely Calitz, Patrick Kesebonye, Tebogo Tsatsi, Jeremia Ramadiro.

Hannely Calitz gave me an update on the 26 February.

I asked for another update to the same people mentioned above from Sanlam on the 12th March. No one answered my request. I then followed up asking for progress update on the claim on the 14 March. I am still waiting for someone from Sanlam to give me an update about progress on the claim.