1 reviews | Active since Aug 2016
*********** staff
One of the employment criteria's at Sanlam must be that you need to ***********. The indexing department does not know how to open all attachments and validate correctly. Then the call center agents do not know how to read, as each one gives you a different story and when confronted with the actual email they end up blaming the assessor of the claim. I have been waiting two weeks to have an investment claim paid out. All required documents have been emailed, yet they do not know what to do with it. They do not even know how to open a password protected file and they can only read the first page of an attachment. Can I please get someone who knows what they are doing to finalise the claim. Will never recommend anyone to take a policy with them. Pathetic service all round
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
Best regards,
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
Best regards,