*********** service

I took the sanlam icover in june last year 4 months down the line they would debit my account and later send an email stating that the debit order was unsuccessful. I had to change my debit order dates with them three time. December 2020 they sent an email stating that my policy with them has lapsed. January 2021 l took the icover against and made the debit order date the 27th. They sent an email confirming the debit order was successful and it showed on my bank statement that it was successfully. 4/5 days later another email was sent to me saying the debit order was unsuccessful. Like how on earth those this system work? I then sent a cancelation email to them and they rep**** saying that the policy was canceled as from the 9 February 2021 but till today they have not refunded my first premium. Which l need back.