TM
Tim M
1 reviews | Active since Jun 2022
22 Jun 2022, 17:31
*********** Service
Hi I have encountered a really bad service with Sanlam/DirectAxis with regards to the settlement letter that was supposed to be sent to me within three to five working days but, as yet, with their promises, nothing has come to fruition. The sad part about this is I need this letter because I am buying a house for my family and people are sending me from pillar to post and at times dropping the phone in the midst of a conversation. Thanks Tim ***
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Sanlam's replyOfficial
22 Jun 2022, 17:34Dear Tim
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply22 Jun 2022, 17:34
Official
Dear Tim
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
23 Jun 2022, 14:18Good day Tim
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply23 Jun 2022, 14:18
Official
Good day Tim
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations