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JT
Jerry T

1 reviews | Active since Dec 2015

29 Nov 2019, 11:02

****** *********** people won't cancel a policy I'm unaware of, instead taking my money!!!!

This is the second review I'm writing about some policy I never even signed up for yet my account is being debited with a premium that I'm not aware of, worse I can't even reverse that money. What is this policy for and where are the documents that I've signed for it??? I requested last month for it to be closed, shutdown whatever and yet you people still have the ****** nerve to keep taking my money. What the ****??? I want this issue resolved today, not next week or whenever, i want this ******* sorted today and all my monies reversed and refunded to me. I told you ****** *********** people that I don't want anything from you. Make sure it's resolved today otherwise the ombudsman will hear from me before 4pm today!!! I'm ****** sick and tired of begging you useless people arghh

0
Replies (2)
Sanlam
Sanlam's reply29 Nov 2019, 11:09
Official
Good day, Jerry
 
We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.

Regards
Client Relations

Sanlam
Sanlam's reply02 Dec 2019, 12:18
Official
Good day, Jerry

We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 
We value you as a client.
  
Regards
Client Relations