***********, misleading and dishonest

<p>Goodday, I have called in last year and have taken a Sanlam Xelus Gap cover, on the 19/08/2016, I received policy documentation, however everymonth thereafter there was no debit order, I kept on calling to ask why have the money not been taken out of the account the lady keeps telling me that it will be collected the next month, so I would inadvertently be paying double or triple the premium, which obviously is not on as I only budgeted a certain amount every month for GAP cover so in December I cancelled the policy however now in april I receive an sms that gap cover debit order did not go out, this is absolutely ridiculous as 7 or 8 months later I receive an sms for a premium, now my point is that I have cancelled the policy due to the incompetencies of sanlam, being mislead by the workers and now I received an unpaid sms.. this has definitely impacted my itc credit rating now how is it my fault when I cancelled the policy due to them not taking out the debit order. Please correct this.</p>