*********** funeral

From: Khosi Molo Sent: 27 February, 2019 10:28 AM To: ********** Subject: ********** 59

Good morning

Khosi Molo here, In 2016 June I took an icover Family plan and in 2017 October I received an email regarding the policy anniversary. Then come November 2018 I received an email stating that my funeral policy has been cancelled. Mid November I phoned to enquire about the cancellation the lady I spoke to said she doesn’t see the termination letter nor the reason, she but will get back to me. December I phoned again then I was transferred to many consultants and I did not get help. In January 2019 I phoned I again I was told to submit my banking statement so that they can check, which I did not because I requested the reason before submitting . Today its February 2019 I phoned and the guy that I spoke to was very helpful cause he said my banking details were incorrect, but my question to him was why was I not contacted so that I will provide my correct banking details. So it took Sanlam 2yrs and 3 months to see that my banking details were captured incorrect and they never bothered to call me, even now I’m the one who is making follow-ups. If Sanlam was able to send me emails surely they could have phoned me regarding my banking details.

I’m kindly requesting this matter to be resolved ASAP.

Today I phoned Sanlam Sky to find out what is the way forward ? They have responded by saying they did notify me in November 2018 which I don’t dispute and they have also said they will deduct double in January hence it lapses. My question was in January did they debit and if yes where did they get my correct banking details since they have stated that they were not recieving my premiums due to incorrect banking details. Late November I contacted them December as well and in January no one asked for my banking details. If they were saying there were no funds in my account they I would not have any problem because I would have created the prpblem myself. Now they are saying is I take another funeral cover they will put me on a 12 months waiting period which I m disputing , I can start all over again but it’s unfair to be in a waiting period again because of their own mistake . I also have proof that I always had fund in my account on the 15 of every month and the debit never bounced. Pls help me.

Kind Regards

Khosi

Our Attitude Defines Life

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