*********** Employees

The company I failing us in providing positive feedback on most of our claims logged. we recently as One Big Family burial society logged a claim and it was rejected due to outstanding premiums. payment for Dec & Jan was made to them as we always pay on time. the company waited for 2 months to notice that we had outstanding premiums. why were we not contacted regarding that issue and only got advise once we have to process a claim. I find this hard to believe as I am suspecting they are rejecting claims without proper reasons. when you send an email you get taken from pillar to post and no one is available to take your call.