*********** , cannot handle present ,yet expecting to handle my pension
<p>Sanlam has numoursly made mistskes on my accounts as well as , where at which broker my policy is handeld by </p> <p>From August 2015 - present I have logged 4 complaints , and evertime the reply is it is fixed,however it never is.</p> <p> </p> <p>I WILL ADVISE ALL , YOUNG AND OLD NEVER NEVER NEVER TO USE SANLAM.</p> <p> </p> <p>Thanks Johan </p>
Good day
We acknowledge receipt of your complaint and we are sorry to learn about your bad experiences with Sanlam .
We will investigate the matter and provide you with feedback.
Regards
Client Relations
Good day
We acknowledge receipt of your complaint and we are sorry to learn about your bad experiences with Sanlam .
We will investigate the matter and provide you with feedback.
Regards
Client Relations
This matter has been revisited, and full feedback was provided to you. Your instruction of 2015 was implemented, and as explained, no instruction was given by yourself to remove the fund based fee recipient. sanlam cannot just cancel the fund based fee, as advice fees are contracted between the client and the intermediary, and you as the client instructs the insurer to pay the intermediary on his behalf. The instruction to pay fund based fees was however cancelled this year only when it came up for renewal, and the fact that no new instruction was provided by you to pay the intermediary.
We again apologise for the inconvenience this has caused, but give you the assurance that your care intermediary has been changed as you requested in 2015.
Kind regards
Client Relations
This matter has been revisited, and full feedback was provided to you. Your instruction of 2015 was implemented, and as explained, no instruction was given by yourself to remove the fund based fee recipient. sanlam cannot just cancel the fund based fee, as advice fees are contracted between the client and the intermediary, and you as the client instructs the insurer to pay the intermediary on his behalf. The instruction to pay fund based fees was however cancelled this year only when it came up for renewal, and the fact that no new instruction was provided by you to pay the intermediary.
We again apologise for the inconvenience this has caused, but give you the assurance that your care intermediary has been changed as you requested in 2015.
Kind regards
Client Relations
Hi thank you for showing your incompitience in this matter; and showing excactlhy what I am complaining about. as per email this morning from ***********, I am still with her.
You will se in the mail send this morning, with attached feedback from previous mails that this matter was clearly not resolved.
if this is a problem on the Broker side. Get rid of your broker as its not my problem
This is the 4th time sanlam say its resolved, however your letters and brokers seems to disagree.
Thanks Johan
Hi thank you for showing your incompitience in this matter; and showing excactlhy what I am complaining about. as per email this morning from ***********, I am still with her.
You will se in the mail send this morning, with attached feedback from previous mails that this matter was clearly not resolved.
if this is a problem on the Broker side. Get rid of your broker as its not my problem
This is the 4th time sanlam say its resolved, however your letters and brokers seems to disagree.
Thanks Johan