*********** and rude staff

Good Day Ina I lost my grandfather last week, submitted the claim last week, however on Monday I was advised that my Bi1663 is not clear. I resent it, nobody came back or given me any feedback I called several times and I was advised that all documents are in order then yesterday Tebogo Mogohlwane sent me another email requesting for my claim documents again while they were sent several times. I called this morning spoke to Nomzamo, she was soo rude and kept on interrupting me. She didn’t even care about the nature of the call. She didn’t even show sympathy. What’s more frustrating is that the claim is not even yet assessed. Your team is starting to be soo ***********,, nobody is willing to help. I regret taking this funeral policy