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I received feedback on 14 September. I rep**** on the feedback on14 September because the feedback I received is not clear at all. You encourage me to make contact with the relevant consultant (Naajidah Spruit) who did not provide her phone number or e-mail address. I could only reply on your *** email address (useless email address). The only phone number given was ***. After numerous calls to that number I was informed that it gets picked up by anyone in any department (even Kenny the copy guy in the copy room can answer that number). When I ask for Naajidah Spruit some of your employees don't know who she is, some of your employees tell me that I'm at the wrong department and she's not on the system, exactly the same with Izelle Groenewald who is the Benefit Payments: Team Leader (Sanlam Umbrella Administration) but your employees have know clue who she is and can't find her on what they call "the system". Finally yesterday 16 Sept, I got Naajidah Spruit phone number, when I called I just get an answering service informing me that she is not available. I called twice yesterday. It is now 17 Sept and I still get the same message from Naajidah Spruit's number ***. This all started because I actually need to speak to Izelle Groenewald. Sanlam, you have serious issues. HOW CAN YOU ENCOURAGE ME TO MAKE DIRECT CONTACT WITH THE RELEVANT CONSULTANT, IF YOU DON'T PROVIDE ME WITH THE E-MAIL ADDRESS OR WORKING PHONE NUMBER OF THE CONSULTANT?!?!?!?!? Your customer service is HORSE ****!