JK
Jandre K
1 reviews | Active since Oct 2024
11 Oct 2024, 13:07
IncoMpetency !!! Telling the customer they will provide feedback with a date but does not meet their own deadline or promises!!.
Once again i Knew that all of this Replying here is just a Front!!! Making empty promises to get back to a person Which the message stated no later than the 10th no Feedback or anything!!!
Is this the client services that you provided to all your other customers!!!
I am extremely disappointed in this companies customers services!!!!!!
Still in the dark about everything tried calling also no one answers!!!
Totally disgusted with the customers services!!!
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
11 Oct 2024, 13:33 Good day Jandre
We are truly sorry to hear about your continued frustration and disappointment with our service. We understand how upsetting this must be, and it’s clear that we have not met your expectations. We sincerely apologize for the lack of feedback and the delays you’ve experienced.
We are following up with Sanlam Corporate and will provide you with an update as soon as we have more information. Thank you for your patience.
Regards,
Sanlam Client Care
Sanlam Client Care
Sanlam's reply11 Oct 2024, 13:33
Official
Good day Jandre
We are truly sorry to hear about your continued frustration and disappointment with our service. We understand how upsetting this must be, and it’s clear that we have not met your expectations. We sincerely apologize for the lack of feedback and the delays you’ve experienced.
We are following up with Sanlam Corporate and will provide you with an update as soon as we have more information. Thank you for your patience.
Regards,
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
11 Oct 2024, 14:47This is to confirm that feedback was provided to you via email.
Regards,
Sanlam Client Care
Regards,
Sanlam Client Care
Sanlam's reply11 Oct 2024, 14:47
Official
This is to confirm that feedback was provided to you via email.
Regards,
Sanlam Client Care
Regards,
Sanlam Client Care
JK
Jandre K's updateReviewer Update
11 Oct 2024, 14:52Goodday
Yes it does confirm that Feedback were provided and necessary documentation were sent back. I hope from here onwards that the matter gets resolved,because its kind of an issue when you just received an automated response then it makes you wonder if it got to the right person. Thank you very much for speedy assistance after this situation I highly appreciate your efforts. I hope from here onwards communication will improve and that it will not just turn a blind eye , I know we have extremely high calls and complaints etc at the moment..
Kind Regards
Yes it does confirm that Feedback were provided and necessary documentation were sent back. I hope from here onwards that the matter gets resolved,because its kind of an issue when you just received an automated response then it makes you wonder if it got to the right person. Thank you very much for speedy assistance after this situation I highly appreciate your efforts. I hope from here onwards communication will improve and that it will not just turn a blind eye , I know we have extremely high calls and complaints etc at the moment..
Kind Regards
JK
Jandre K's update11 Oct 2024, 14:52
Reviewer Update
Goodday
Yes it does confirm that Feedback were provided and necessary documentation were sent back. I hope from here onwards that the matter gets resolved,because its kind of an issue when you just received an automated response then it makes you wonder if it got to the right person. Thank you very much for speedy assistance after this situation I highly appreciate your efforts. I hope from here onwards communication will improve and that it will not just turn a blind eye , I know we have extremely high calls and complaints etc at the moment..
Kind Regards
Yes it does confirm that Feedback were provided and necessary documentation were sent back. I hope from here onwards that the matter gets resolved,because its kind of an issue when you just received an automated response then it makes you wonder if it got to the right person. Thank you very much for speedy assistance after this situation I highly appreciate your efforts. I hope from here onwards communication will improve and that it will not just turn a blind eye , I know we have extremely high calls and complaints etc at the moment..
Kind Regards
Sanlam's replyOfficial
11 Oct 2024, 14:56Thank you for your patience and understanding.
Regards,
Sanlam Client Care
Sanlam Client Care
Sanlam's reply11 Oct 2024, 14:56
Official
Thank you for your patience and understanding.
Regards,
Sanlam Client Care
Sanlam Client Care
JK
Jandre K's updateReviewer Update
15 Oct 2024, 10:42I Will wait once again for a response!
But i do hope that this matter will be resolved
Cause it is really annoying!
But i do hope that this matter will be resolved
Cause it is really annoying!
JK
Jandre K's update15 Oct 2024, 10:42
Reviewer Update
I Will wait once again for a response!
But i do hope that this matter will be resolved
Cause it is really annoying!
But i do hope that this matter will be resolved
Cause it is really annoying!
Sanlam's replyOfficial
15 Oct 2024, 11:41Hello Jandre
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply15 Oct 2024, 11:41
Official
Hello Jandre
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
JK
Jandre K's updateReviewer Update
15 Oct 2024, 12:28Yes!! And this is the reason why i am fed up!!!!!!!!!!!
If we haven’t been complaining here j wouldn’t have known what’s wrong !!
Still don’t know
Because they said someone from Sanlam will call 📞
To explain why wait so many days and when the complaint department from Hello Peter informs the Client care then only they decide to call !! So they better still call now /Today!!!! So that my stuff can be processed and paid because this is irritating me !!!!!!!!!!
If we haven’t been complaining here j wouldn’t have known what’s wrong !!
Still don’t know
Because they said someone from Sanlam will call 📞
To explain why wait so many days and when the complaint department from Hello Peter informs the Client care then only they decide to call !! So they better still call now /Today!!!! So that my stuff can be processed and paid because this is irritating me !!!!!!!!!!
JK
Jandre K's update15 Oct 2024, 12:28
Reviewer Update
Yes!! And this is the reason why i am fed up!!!!!!!!!!!
If we haven’t been complaining here j wouldn’t have known what’s wrong !!
Still don’t know
Because they said someone from Sanlam will call 📞
To explain why wait so many days and when the complaint department from Hello Peter informs the Client care then only they decide to call !! So they better still call now /Today!!!! So that my stuff can be processed and paid because this is irritating me !!!!!!!!!!
If we haven’t been complaining here j wouldn’t have known what’s wrong !!
Still don’t know
Because they said someone from Sanlam will call 📞
To explain why wait so many days and when the complaint department from Hello Peter informs the Client care then only they decide to call !! So they better still call now /Today!!!! So that my stuff can be processed and paid because this is irritating me !!!!!!!!!!
Sanlam's replyOfficial
15 Oct 2024, 12:42Hello Jandre
Thank you for your message.
We have relayed it to the responsible person.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the responsible person.
Regards
Sanlam Client Care
Sanlam's reply15 Oct 2024, 12:42
Official
Hello Jandre
Thank you for your message.
We have relayed it to the responsible person.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the responsible person.
Regards
Sanlam Client Care
JK
Jandre K's updateReviewer Update
15 Oct 2024, 15:51We’ll see..
thank you
thank you
JK
Jandre K's update15 Oct 2024, 15:51
Reviewer Update
We’ll see..
thank you
thank you