Incompetency at Sanlam Trust Fund

On the 17th Of April 2024 I requested Sanlam Trust Fund to send me a confirmation that my child has a Trust Fund with them as it is needed for high school application. Till now, I have not received any response from Sanlam. When I called last week Thursday I spoke to Angelica who told me that Samantha Ferreira is the administrator responsible and she will resend this query to her, today I spoke to Fiona who put me on Mute for a long time and came back to say that they have a back lock hence my request has not been attended to. This is the second time Sanlam has been failing me. Grade 8 applications for 2025 are closing and many schools and I'm wait for 3 weeks just for Samantha Ferreira to send me a letter of confirmation for my child's trust fund.