Incompetency at its best 😫

I have never experienced such inconvenience and incompetency in my life. I'm currently no longer employed due to disability and I received a letter from Sanlam in May confirming that my disability payment has been paid. Now we are in August and I still haven't received the payment. It's so frustrating to be waiting for a payment that's supposedly paid. I'm only finding out now in August that the money was paid to an incorrect account. For a service provider that's supposed to provide efficiency and peace of mind this is really the opposite of what they promised. Now I'm stranded, my life is on hold and I just can't seem to find anyone competent enough to point me to the right direction or at least give me some idea of when I'll get the payment which was supposed to be paid 3 months ago. When I call I don't get my questions answered, that's if I get lucky with finding someone who knows what's happening, the calls don't get answered and they go straight to voice mail. I wonder how one will continue putting their trust when it comes to finance with people who don't care about their members. I guess I'll have to wait for another 3 months to get a response on what's really happening, then wait 3 months more to get the benefit paid. Sanlam isn't for the benefit of members at all, that's exactly what I've experienced so far.