Incompetence's company - no resolution 2 1/2 months

I have been struggling since 14 March to get my policy sorted, every day I call in I get a new excuse, fist it was documents then every time its 7-10 days to update detail and this has been going on since March, i have contacted TL who keeps telling me they will get back to me and nothing, the service is pathetic, no one gives you a straight answer or doesn't know what's going on, i have never dealt with such ***********'s people, no one gets back to you and 2 and a half months later i still have no answer on my policy which i just want to sell my shares to not deal with the incompetence's of staff and company, it is a DISCRACE that there is null customer service.