Incompetence, unprofessional and reasonable.

I am honestly utterly disappointed in Sanlam yet not surprised I have since sent through a request and they have a ridiculous turn around time which is 3weeks that time the beneficiary is suffering I called explained the situation that the beneficiary is in need of what I had requested urgently I was told they have a backlog whose fault is that? Maybe mine I borrowed funds still waiting for a refund from them now I have a new request which I'm told to wait another 3weeks. I called them yesterday and spoke to a lady who was not helpful I told her to send through my request to her manager as it is urgent remember I'm not borrowing money here it's the beneficiaries money.

I told her I will be calling today for feedback guess what they are not answering their phones I called them 4times already so unprofessional.

Never open a Trust account with Sanlam they are *********** and unprofessional I'm disgusted by this I want my account closed.