1 reviews | Active since Mar 2019
Incompetence of Employee Benefits Department
I am extremely frustrated with the Sanlam Employee Benefits department.
For the last 2 months now, I've been following up with the processing of my provident fund payout and no claim has been opened yet.
On the 1st of September, the *** sent me a confirmation email advising that my documents have been received and it is with the verification team however the following week, an agent tells me that the claim was never opened. I then forward my documents to the *** again on the 13 September and he informs me to follow up today.
I followed up today and then get told the same thing again! I couldn't even complete my call as I ran out of airtime. I'm fed up with the incompetence of the employee benefits department and am definitely going to take further steps!!!!
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.