RI
Rene I
1 reviews | Active since Aug 2016
29 Aug 2019, 09:47
Incompetence - Definitely a requirement work at Sanlam
Once again Sanlam has proven that incompetence is criteria for their staff. I have logged a completed two weeks ago for my policy maturity payout. The staff did not know how to open an encrypted file. Now the *********** staff did not cancel the debit order for the policy. I am waiting more than a week for the debit order to be refunded. Deducting premiums for policies that are no longer active. Seems like you need to review whether your staff are fit to do their job.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
29 Aug 2019, 11:31Good day Rene
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply29 Aug 2019, 11:31
Official
Good day Rene
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
30 Aug 2019, 09:01Good day Rene
Note that a consultant tried to contact you yesterday. She will again try to make contact today.
Regards
Client Relations
Note that a consultant tried to contact you yesterday. She will again try to make contact today.
Regards
Client Relations
Sanlam's reply30 Aug 2019, 09:01
Official
Good day Rene
Note that a consultant tried to contact you yesterday. She will again try to make contact today.
Regards
Client Relations
Note that a consultant tried to contact you yesterday. She will again try to make contact today.
Regards
Client Relations
Sanlam's replyOfficial
30 Aug 2019, 11:30Good day Rene
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Sanlam's reply30 Aug 2019, 11:30
Official
Good day Rene
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations