IM
Iviwe M
1 reviews | Active since Mar 2022
28 Jun 2023, 17:34
Incompetence
I am so disappointed in Sanlam, I made a withdrawal request a week ago and I was told that I will receive funds by Monday. Today is Wednesday and I still have not received any funds. I’m getting different stories when I call them. At this point I am cancelling all my investments with Sanlam because they are all ***********. I can imagine what’s gonna happen when my loved ones claim from my life insurance, they will obviously not get anything. This is highly unacceptable and this is the last time I have any financial products with Sanlam.
I need my funds as soon as possible so that I can part ways with you.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
29 Jun 2023, 07:45Good morning Iviwe
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply29 Jun 2023, 07:45
Official
Good morning Iviwe
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
IM
Iviwe M's updateReviewer Update
29 Jun 2023, 08:25That was my husband. Your response is not good enough, I need to know when exactly will I receive my funds..
IM
Iviwe M's update29 Jun 2023, 08:25
Reviewer Update
That was my husband. Your response is not good enough, I need to know when exactly will I receive my funds..
Sanlam's replyOfficial
29 Jun 2023, 09:17Hello Iviwe
We have received feedback that the responsible team has made initial contact with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that the responsible team has made initial contact with you and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply29 Jun 2023, 09:17
Official
Hello Iviwe
We have received feedback that the responsible team has made initial contact with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that the responsible team has made initial contact with you and that you are being assisted.
Regards
Sanlam Client Care
IM
Iviwe M's updateReviewer Update
29 Jun 2023, 09:34Yes I have been contacted. I was informed that payment has been made into my bank account. I then asked for proof of payment as proof but I still haven’t received that. It’s been over an hour now. Why must everything be a drag with you guys? I need this POP sent to me ASAP
IM
Iviwe M's update29 Jun 2023, 09:34
Reviewer Update
Yes I have been contacted. I was informed that payment has been made into my bank account. I then asked for proof of payment as proof but I still haven’t received that. It’s been over an hour now. Why must everything be a drag with you guys? I need this POP sent to me ASAP
IM
Iviwe M's updateReviewer Update
29 Jun 2023, 09:36Proof of payment received. I will wait for the funds to reflect in my bank account.
IM
Iviwe M's update29 Jun 2023, 09:36
Reviewer Update
Proof of payment received. I will wait for the funds to reflect in my bank account.
Sanlam's replyOfficial
29 Jun 2023, 10:01Thank you for the feedback, Iviwe.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply29 Jun 2023, 10:01
Official
Thank you for the feedback, Iviwe.
Regards
Sanlam Client Care
Regards
Sanlam Client Care