Incompetence at Sanlam Life

Item: Sanlam
Rating: 1
Author: Alida H

I should not even give them 1 star. Have been trying for 3 months to get service from Sanlam. I am retired and try to convert my annuity. I have send them files through WETRANSFER 4 times. They do not download it and keep asking for the files. The files are too big to email but it seems there is total incompetence as they do not download the files

Helpful (0)

Replies (2)

Sanlam's replyOfficial

07 Dec 2021, 13:29

Dear Alida

We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply07 Dec 2021, 13:29

Official

Dear Alida

We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

08 Dec 2021, 08:45

Dear Alida

Thank you for the details. We have escalated it to the responsible team for further investigation. One of our consultants will be in touch with your husband.

Regards
Sanlam Client Relations

Sanlam's reply08 Dec 2021, 08:45

Official