LS
Lorna S
1 reviews | Active since Mar 2014
02 Oct 2020, 22:17
Incompetence
I have a Sanlam loan. Due to loss of income during Covid lockdown I took a 3 month payment break. Sanlam have not reinstated the debit order as yet for some unknown reason. Due to their incompetence and the debit order not being processed, I paid an amount of R2000 via EFT (my repayment amount is only R1150). Despite having made this payment my account is still reflecting as a non-payment on my credit report. This is tarnishing my otherwise impeccable record. All due to Sanlam not doing their job properly!!!!! I will never do any form of business with them again.
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Replies (2)
Sanlam's replyOfficial
03 Oct 2020, 06:21Dear Lorna
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's reply03 Oct 2020, 06:21
Official
Dear Lorna
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
09 Oct 2020, 11:28Dear Lorna
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply09 Oct 2020, 11:28
Official
Dear Lorna
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations