EM
Emmah M
1 reviews | Active since Nov 2019
17 Feb 2025, 11:30
Incompetence
I have been contacting Sanlam from 15 Nov 2024 to change my surname on their portal up to today 17 Feb 2025, they have not done so 🚮. Their call centre agents will send you from pillar to post with no resolution, phone calls you hold for hours without being answered and when you finally go through, the agents have no knowledge of how to assist, it’s just too frustrating. I’m left with regrets of why I chose sanlam. When choosing your retirement plan just don’t bother with them, they are very ***********
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
17 Feb 2025, 11:37Good day Emmah
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply17 Feb 2025, 11:37
Official
Good day Emmah
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Feb 2025, 17:19Good day Emmah
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Please respond to their email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Please respond to their email for any further assistance you require.
Regards
Sanlam Client Care
Sanlam's reply18 Feb 2025, 17:19
Official
Good day Emmah
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Please respond to their email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.
Please respond to their email for any further assistance you require.
Regards
Sanlam Client Care
EM
Emmah M's updateReviewer Update
19 Feb 2025, 06:45Good Day,
Thank you so much for the correspondence, I spoke to Mr Rael Smith, and He has resolved my case. He was very efficient, helpful and very patient with me, mostly He kept communication. I would like to say thank you so much, my mind is now at ease and my problem has been resolved.
Thank you so much for the correspondence, I spoke to Mr Rael Smith, and He has resolved my case. He was very efficient, helpful and very patient with me, mostly He kept communication. I would like to say thank you so much, my mind is now at ease and my problem has been resolved.
EM
Emmah M's update19 Feb 2025, 06:45
Reviewer Update
Good Day,
Thank you so much for the correspondence, I spoke to Mr Rael Smith, and He has resolved my case. He was very efficient, helpful and very patient with me, mostly He kept communication. I would like to say thank you so much, my mind is now at ease and my problem has been resolved.
Thank you so much for the correspondence, I spoke to Mr Rael Smith, and He has resolved my case. He was very efficient, helpful and very patient with me, mostly He kept communication. I would like to say thank you so much, my mind is now at ease and my problem has been resolved.
Sanlam's replyOfficial
20 Feb 2025, 11:15Hello Emmah
Thank you for providing your feedback.
Regards
Sanlam Client Care
Thank you for providing your feedback.
Regards
Sanlam Client Care
Sanlam's reply20 Feb 2025, 11:15
Official
Hello Emmah
Thank you for providing your feedback.
Regards
Sanlam Client Care
Thank you for providing your feedback.
Regards
Sanlam Client Care