Incompetence

My uncle passed away and I sent a claim to assupol. They complained about the ID that it's not clear, and I forwarded them another copy. When I called them to find out if they got the copy, they said they did but now they have to investigate my relationship with my uncle. Already I have buried my uncle, had to borrow money to travel to kzn and also add on the burial, due to their incompetency and the fact that they don't even get back to you as they promised, I have to be the one who keeps calling them. What ****es me off is that when you join this insurance they don't tell you anything about the investigation, and you are promised 24hrs for your claim to be processed but that's a lie. It was ok when I paid the cover, but now they have stories.