Incompatance

It is extremely disappointing to experience the level of incompetence that your service has displayed in recent times. No one answers when I call — I am left on hold for 10 to 15 minutes at a time. The WhatsApp line does not connect to a human representative, only an unhelpful AI bot. I have also submitted call-back requests and emailed CCS, yet more than five days have passed without any form of response. This lack of communication and support is entirely unacceptable and needs to be addressed urgently. Kindly ensure that someone contacts me without further delay to resolve this matter.