Income Protector

I have had this policy since 01/04/2012 and this is my fourth claim in more than 6 years. Last year I had a claim against this policy and also had to log a HelloPeter complaint to get Sanlam to give me a satisfactory result. I had an operation on 2019/07/18 and was booked off until 2019/09/02. All reports and documentation requested by Sanlam at the time was submitted by my broker to Sanlam on time This policy has a pay-out option after 7 days, but Sanlam has informed my broker that the claim has been approved, but they cannot commit to a pay-out date. Thabiso@Sanlam Claims ***) is handling this claim and the feedback last week was exactly the same as this week. The claim has been authorized and is currently at payments department. Sanlam tends to only react with a complaint is logged. So hence this compliant, 7 weeks after my operation.