Hellopeter
Share Your Experience
YF
Yvette F

1 reviews | Active since Nov 2011

25 Feb 2025, 17:12

Income protection no...

Income protection not paying after 6 months of no income.

0
Replies (5)
Sanlam
Sanlam's reply25 Feb 2025, 17:20
Official
Good day Yvette   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply26 Feb 2025, 11:46
Official
Good morning Yvette

We have received feedback that Sanlam Corporate has sent you an email.

Please respond to it for further assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Feb 2025, 13:29
Official
Hello Yvette

We have received feedback from Sanlam Corporate that you posted this review on behalf of your son.

Please provide us with his plan number, contact number and email address.

On receipt of this information, we will escalate the matter for assistance.  

Kindly note that we will use the information you provide only to assist him with this matter

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Feb 2025, 08:57
Official
Hello Yvette

Thank you for the information that you have emailed to Sanlam Corporate.

We have escalated the matter to the responsible team for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Feb 2025, 17:05
Official
This is to confirm that the policyholder has been contacted by the relevant department and will be assisted further.
 Regards
Sanlam Client Care