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Heidi-Marie Uys
1 reviews | Active since Jan 2022
07 Feb 2024, 13:31
Inattentiveness to email correspondence
I have send an email to *** on the 5th of February, regarding an update on my daughter's fund as I didn't receive any statements last year. I received a confirmation of receipt of my email on the 6th of February. I've also send an email to the SEB handling my child's file, on the 28th of January, with no response.
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Replies (2)
Sanlam's replyOfficial
07 Feb 2024, 14:00Good afternoon Heidi-Marie
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2024, 14:00
Official
Good afternoon Heidi-Marie
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Feb 2024, 15:39Hello Heidi-Marie
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2024, 15:39
Official
Hello Heidi-Marie
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Regards
Sanlam Client Care